Airline ground operations manual

With IGOM in place, the trend could gather pace, along with the associated savings. Most airlines self-handle at hubs and subcontract to ground handlers at spoke cities. Rather, it is a quest for value for money. At an airline hub the cost differences are less pronounced, although labor could be an important part of the equation. Willis believes airline labor costs are generally higher than GSPs. By outsourcing, airlines can also save money by avoiding the complexities of labor laws in foreign countries.

Outsourced or not, ground handling should also reap the rewards of new technologies. Thus far, there is little hard data to turn to, but anecdotal evidence is mounting. Other baggage initiatives are proving more difficult to assess. As yet there have been no efforts to gauge the impact of checked baggage fees on ground handling costs.

Some airlines are reporting passengers traveling with fewer pieces of luggage but how the sums work out is unclear. However, he is sure the weakened economy—and associated reduction in freight and mail—have had a bigger impact on reducing ground handling costs for AA. Whether the technology in next generation aircraft will make a crucial difference to ground operations is equally hard to fathom.

Different designs and airframes made of composites could force GSPs into alternative processes and equipment, which would have a significant short-term impact on costs. And larger aircraft, such as the Airbus A, also mean more personnel.

The flip side is that improvements in aircraft design and equipment may improve efficiency and thus reduce ground handling costs. However, two new pieces were required—a ton tow tractor and an upper deck catering vehicle. Billions of dollars were spent modifying airports, and the few airline operators are still learning about best practice, especially in handling multiple aircraft.

The Boeing meanwhile is a medium-sized twin engine aircraft, and so should present less difficulty. The base model, the , will eventually become the shorter-range , with a reduced wingspan, and the stretched body The plane is still in testing, and will have to meet requirements not only in the major hubs of the world but also a variety of regional facilities.

Whether it be the secure handling of passenger baggage from the point of check in to its final destination, to the challenge of loading the aircraft and the operation of various ground service equipment supporting every task in the process, everyone has an important role to play in keeping a busy airport on schedule.

Our technical teams also play a critical role in maintaining the vehicles and equipment that are needed to support our customer airlines. Skilled mechanics, technicians and planners can enjoy fulfilling careers in our bustling hub and in other airports around the world as we strive to keep ahead of the dynamic nature of airport operations. Above the wing, our people are there to provide an unforgettable service experience and ensure that the customer journey through the airport is seamless.

The safe, efficient running of the operation is testament to these organised and dedicated teams and their passion for results shows in their smiles everyday. Cargo is a fast-paced, full-time business, so our operational roles all function in a hour shift pattern. We offer those with the right skills great opportunities to work across our diverse business, supported by a close-knit team of colleagues and managers. Our teams are led by talented and passionate chefs from around the world, with diverse expertise.

This diversity means we're experts at catering to a wide range of dietary and ethnic requirements, including Halal, Indian, Japanese and Chinese dishes. Operating from 14 countries, our catering operations include inflight catering, inflight retail and the operation of respected food and beverage facilities — primarily within airports.

Working to stringent deadlines and exacting standards, we take pride in every smile our dishes evoke - a trait recognised by numerous airlines around the world. Our cabin crew are the face of our airline brand. To help inspire and support them to deliver the highest levels of service on board, we have a team of professionals working behind the scenes. At our dedicated Cabin Crew Training Centre, we have opportunities for specialists to train our crew in safety and emergencies, medical skills, service and grooming.